A) FAQ about purchasing items on the website and delivery and payment:
Woohoo! It’s super easy to place an order on our website. Just add all your favorite items to your cart and proceed to checkout. We promise it’s easier than deciding what flavor to vape.
We accept all major credit and debit cards, as well as PayPal. We want to make sure you have plenty of options to pay for your vaping goodies.
Absolutely! We take online security very seriously and use top-notch encryption to protect your payment information. You can trust us to keep your transactions safe and secure.
Our speedy delivery team will get your order to you as fast as possible. Standard delivery within Dubai takes 1-3 business days, while international delivery can take up to 7-14 business days. But hey, good things come to those who wait!
Yes, we do! If your order is above 300 AED, we’ll give you the gift of free shipping. Who doesn’t love free stuff?
Of course you can! We’ll send you a tracking number with your shipping confirmation email so you can keep an eye on your order every step of the way.
Oopsie, mistakes happen! We’ll do our best to change your shipping address if we can, just contact our friendly customer service team as soon as possible.
No worries, we’ve got your back! Just contact customer service within 48 hours of receiving the item and we’ll make sure you get a replacement or refund.
We’ll do our best to cancel your order if we can, but please contact us as soon as possible. We want to make sure you’re happy with your purchase, but sometimes things change, we totally get it.
You bet we do! We love our international customers and offer shipping to select countries. Check out our website for the list of countries we ship to. And if you need help, just shoot us a message on whatsapp. We’ll be happy to assist you!
B) FAQ about warranty, after-sales services, post-purchase services:
No worries, mate! We’re happy to offer a 14-day return policy on most products, and you can find all the juicy details on our website.
To start an exchange, just hit up our customer service team and we’ll walk you through the process. Easy peasy lemon squeezy!
You bet your sweet bippy! We offer 60-day warranties on most of our products (disposables excepted). You can find all the deets in the product description or by getting in touch with our friendly customer service team.
The warranty period depends on the product, but by default it’s 60 days from the date of purchase. Check out the product description or chat with customer service for more info.
We’re just a hop, skip, and a jump away! You can reach us by email, phone, or by filling out the contact form on our website. We’re here to help!
If you notice any defects in your product during the warranty period, give us a shout right away and we’ll sort you out with a repair or replacement.
It really depends on the product and reason for return or exchange, but we’ll do our darnedest to get things sorted as quickly as possible.
If you need a refund and you’ve returned the product within the 14-day return period and met all our return policy requirements, then heck yeah, you can get your money back! For the full skinny, check out our Refund Policy in our Terms and Conditions.
Heck yeah, we do! We offer a totally rad loyalty program for our customers. Sign up and start earning those sweet, sweet rewards today!
C) FAQ about our shop in Dubai:
Our shop is located at Al Khaleej Street, Al Murar, (Opposite Hyatt Regency Dubai Hotel) Deira- Dubai. Come on over and let’s vape together!
We’re open every day from 11:00 am to 11:00 pm, except when we take a breather between 2-4PM. We need time to recharge our vape batteries too, you know.
Absolutely! We love hooking our customers up with sweet deals and occasional in-store discounts. Keep an eye on our social media pages for updates, or better yet, come and see us in person!
Yes, you gotta be 18 years old to purchase vaping products in Dubai. Don’t forget to bring a valid ID, or we’ll have to ask you to take a hike!
Oh yeah, we do! We like to spice things up and host in-store events and promotions from time to time. Check out our website or social media pages to stay in the loop!
Of course, you can! We’ve got a sampling station set up so that you can test out different e-liquids before committing to a purchase. Trust us; it’s the ultimate vaping experience!
Hell yeah! We’ve got a kickass customer lounge with comfy seating and a TV (actually you can’t see the TV from the couch but we do have a cool TV to keep you entertained ) while you puff away on your vape. You can even enjoy a cup of coffee with us because, let’s face it, caffeine and vaping are the ultimate power couple!
D) FAQ about general questions about vaping:
Vaping is like a magic trick – you inhale and exhale vapor produced by an electronic device that heats up a liquid. This liquid usually contains nicotine and flavorings to make it extra tasty.
E-liquids are the cool liquids that make vaping possible. They’re made from a secret blend of propylene glycol, vegetable glycerin, flavorings, and nicotine (if you want it).
Pods are like the little siblings of vaping devices – they’re compact and come with disposable or refillable cartridges. Mods, on the other hand, are the cool kids – they’re bigger and customizable, so you can switch things up like the atomizer, tank, and battery.
Nicotine salt is like the superhero of vaping – it’s a form of nicotine extracted from tobacco leaves and mixed with an acid to create a smoother vaping experience and faster nicotine absorption. It’s like a cool breeze on a hot day! They are usually used in PODs or smaller devices as they pack significantly more nicotine per mL and PODs tend to have more of a feel on the throat and less cloud, therefore the combination makes a similar sensation as cigarettes and this is suitable for anyone who wants to put that nasty habit away.
Freebase nicotine is the classic form of nicotine found in tobacco products, while nicotine salt is the modified, hipper version. Freebase nicotine usually comes in nicotine strengths of, 3mg/mL or 6mg/mL and are mostly used in MODs or bigger devices that make large clouds; nicotine salt on the hand has much higher nicotine content per mL, usually from 20mg/mL to 50mg/mL and are used in pod devices.
If you are not using any nicotine now, we don’t recommend it to you and even though it is found in fruits and vegetables but consuming it in high doses is addictive. However, if you are a smoker and you would like to quit smoking, vaping is the healthier alternative. Roughly speaking if you are smoking alot, like one or more packs a day, we recommend you use 50mg/mL nicotine so you get enough nicotine and stop using cigarettes. After a while, you can easily reduce the nicotine strength gradually and even reach 0! Woohoo. If you are using hookahs and you are buying a vape to replace that feeling, you need to buy the MODs or bigger devices. You will feel more flavour and bigger clouds.
Of course! Mixing e-liquids is like making a delicious cocktail – you can create your own unique flavor combinations. Just make sure you’re mindful of nicotine strength and flavor profiles to avoid any unpleasant surprises.
Coils typically last 1-2 weeks, but it depends on how much you vape and how well you take care of them. Signs that your coil needs replacing include a burnt taste, decreased vapor production, and leaking – like a leaky faucet.
Nope, not all devices are created equal! Pod devices work best with higher nicotine salt concentrations, while sub-ohm devices prefer freebase nicotine and lower concentrations. It’s like a puzzle – you gotta find the perfect match!
Let’s decode the secret vaping language! E-juice, atomizer, mod, sub-ohm, ohms, wattage, VG (vegetable glycerin), PG (propylene glycol), and nicotine strength (mg/mL) are just some of the words you’ll hear in the vaping world. It’s like a secret club!
FAQ About Health, Vaping and Smoking Cessation:
While vaping is generally considered less harmful than smoking traditional cigarettes, it is not without potential drawbacks. Some concerns include addiction to nicotine, possible lung irritation or respiratory issues, and the potential for explosions or other safety hazards if devices are not used properly. Additionally, the long-term effects of vaping are still not fully understood.
Yes, children can be affected by vaping. The sweet flavors and lack of strong odor can make vaping appealing to young people, and there have been instances of children accidentally ingesting e-liquids or suffering from nicotine poisoning. It is important to keep vaping devices and e-liquids out of reach of children and to educate them about the potential risks.
Vaping has been shown to be an effective tool for some people looking to quit smoking. The UK’s NHS and other health organisations recognize vaping as a safer alternative to smoking and recommend it as a tool for smoking cessation. However, it is important to note that vaping is not a guarantee to quit smoking and may not be effective for everyone.
Vaping is generally considered less harmful than smoking traditional cigarettes, as it does not produce the same harmful chemicals that are present in tobacco smoke. However, it is important to note that vaping is not completely risk-free and the long-term effects are still being studied. It is also important to use vaping devices as directed and to choose reputable, quality products.
Vaping regulations vary by country and region. In some places, vaping is allowed in public spaces, while in others it is restricted or prohibited. It is important to research local laws and regulations before vaping in public spaces. Additionally, it is important to be considerate of others and to avoid exposing non-vapers to secondhand vapor.
A: Vaping and smoking cigarettes are two very different things. Cigarettes produce smoke, which contains thousands of harmful chemicals, including tar and carbon monoxide, that can cause cancer and other serious health problems. Vaping, on the other hand, produces vapor, which is typically made up of fewer chemicals and can be less harmful than smoking. However, vaping still contains nicotine, which is addictive and can have negative health effects.
Vaping can be an effective tool for quitting smoking. The UK’s National Health Service (NHS) and other health organisations recommend vaping as a way to reduce harm from smoking and to quit smoking altogether. Vaping can provide smokers with the nicotine they crave without the harmful chemicals found in cigarettes. By gradually reducing nicotine strength, vapers can eventually wean themselves off nicotine altogether.
Vaping is not without risks, but it is generally considered to be less harmful than smoking cigarettes. According to the NHS, vaping is at least 95% less harmful than smoking. However, vaping still contains chemicals and nicotine that can have negative health effects. It is important for vapers to use high-quality, regulated devices and e-liquids and to avoid using any products that contain harmful substances.
Yes, the UK’s NHS, Public Health England, and the Royal College of Physicians all have a positive view regarding vaping as a tool for smoking cessation. These organizations believe that vaping can help smokers quit and reduce harm from smoking. Other notable organizations, such as the American Cancer Society and the American Heart Association, also recognize that vaping is less harmful than smoking and can be a useful tool for quitting smoking.
Quitting smoking and switching to vaping can have a number of health benefits, including improved lung function, reduced risk of heart disease and cancer, and improved overall health and quality of life. It is important for smokers to consult with their healthcare providers and to seek out support from smoking cessation programs to successfully quit smoking and switch to vaping if that is their choice.